Category Archives: Uncategorized

ABCs of Conflict Resolution – The great stuff I just learned this week

OK, so I was stretching things a bit to get to T. I just had my last classroom course (I’m still doing an online one) for my certification in third party mediation at the Justice Institute of BC. The course … Continue reading

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ABCs of Conflict Resolution – Setting boundaries

Emotions can get out of control when you’re in a conflict. Anger, frustration, fear, grief can make it challenging to say what you need to say, and hear what the other person is trying to tell you. When our emotions … Continue reading

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ABCs of Conflict Resolution – Reframing

The conflict resolution instructors at the Justice Institute of BC have a common hand gesture when they talk about reframing. The thumb and forefinger are upward, as though holding an apple. Then with a flick of the wrist, the digits’ … Continue reading

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ABCs of Conflict Resolution – Questions?

I asked a lot of questions when I was a journalist. Sometimes I had to draw people out or rein them in, but it was all done with questions. Driving all questions is curiosity. I think most people have a … Continue reading

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ABCs of Conflict Resolution – Power

You have power. Everybody does. It’s good to take the time and think about where your power comes from so, at times of conflict, you can channel it in a productive way. You may get power from your abilities, knowledge, … Continue reading

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ABCs of Conflict Resolution – Options

Conflicts happen when people lock onto one option or solution and disregard any others.┬áIt’s normal for people to lock onto what they want and get angry when someone else tries to suggest another option is better. If mediation is to … Continue reading

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ABCs of Conflict Resolution – Neutrality

A mediator is a neutral third-party who facilitates a conversation between two or more feuding parties. Coming from journalism, I know how hard it is to be impartial – I figured a story was fair if both sides accused me … Continue reading

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